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Refund Policy

Last Updated: June 04, 2026

Thank you for choosing Bifur CRM. This Refund Policy outlines the terms and conditions under which refunds are provided for subscriptions, add-ons, and other services.

Because we partner with Paddle as our Merchant of Record, all payments are securely processed and managed by Paddle. However, Bifur CRM determines the eligibility for refunds based on the rules below.

1. General Subscription Policy

Bifur CRM operates on a pre-paid subscription basis (monthly or annually).

  • No Refunds for Partial Use: We do not provide refunds or credits for partial months of service, unused account seats, unused AI credits, or unused media storage limits.
  • Cancellation: You may cancel your subscription at any time via your Workspace Billing Settings. Cancellation prevents future charges, but your workspace will remain active at its current tier until the end of your current paid billing cycle. At the end of the cycle, your workspace will be downgraded to the restricted Free tier.

2. Annual Subscriptions & Renewals

Annual subscriptions represent a significant discount in exchange for a one-year commitment.

  • New Annual Plans: We offer a 7-day grace period for newly purchased annual plans. If you decide Bifur CRM is not for you within the first 7 days, you may request a full refund.
  • Annual Renewals: We will send a reminder before your annual subscription renews. Once the renewal charge is processed, we offer a 7-day grace period to cancel and refund the renewal. After 7 days, the annual charge is strictly non-refundable.

3. Add-Ons and Usage-Based Billing

Purchases of one-time or recurring add-ons (such as AI Credit Packs or Media Storage Packs) are non-refundable. Once purchased, these resources are immediately allocated to your workspace infrastructure and cannot be reversed.

4. Exceptions and Dispute Resolution

We understand that exceptional circumstances occur. We may, at our sole discretion, grant a refund in the following cases:

  • Duplicate Charges: If a billing error or system glitch results in multiple charges for the same billing cycle.
  • Critical Service Failure: If a catastrophic system failure on our end prevents you from accessing the core CRM features for an extended period, violating our Service Level Agreements (SLAs), and we fail to provide a remedy.
  • Mandated by Law: If consumer protection laws in your jurisdiction mandate a refund period (though Bifur CRM is primarily a B2B service, we comply with Paddle's localized legal obligations).

5. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team:

  1. Email: [EMAIL_ADDRESS]
  2. Subject Line: Refund Request - [Your Workspace Name]
  3. Required Information: Please include your Paddle Transaction/Invoice ID (found in your Billing Settings or email receipt) and a brief explanation of why you are requesting a refund.

Refund requests are typically reviewed within 3 to 5 business days. If approved, the refund will be processed by Paddle and credited back to your original payment method. Depending on your bank, it may take 5–10 additional business days for the funds to appear.

6. Chargebacks

We kindly ask that you contact us to resolve any billing disputes before initiating a chargeback with your bank or credit card provider. Unwarranted chargebacks may result in the immediate suspension or permanent termination of your Workspace.