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Terms of Service

Last Updated: June 04, 2026

Welcome to Bifur CRM. These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Client", "User", "you"), and Bifur CRM ("Company", "we", "us", or "our"), concerning your access to and use of the Bifur CRM platform, website, and associated applications (collectively, the "Service").

By accessing or using the Service, you agree that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Service and must discontinue use immediately.

1. Definitions

  • "Service" refers to the Bifur CRM multi-tenant Customer Relationship Management (CRM) software, including messaging interfaces, automation tools, team collaboration features, and API integrations.
  • "Workspace" or "Tenant" refers to the isolated digital environment provisioned for a specific Client organization within the Service.
  • "User" refers to any individual authorized by the Client to access the Workspace, including administrators, agents, and employees.
  • "User Content" refers to all data, messages, client lists, templates, and information uploaded, transmitted, or processed through the Service by the Client or its Users.
  • "Third-Party Services" refers to external APIs, messaging networks (e.g., Meta/WhatsApp), identity providers (e.g., SAML/SSO providers), and payment processors integrated with the Service.

2. User Accounts and Responsibilities

2.1 Workspace Administration

When creating a Workspace, you must provide accurate, current, and complete information. The individual creating the account represents and warrants that they have the legal authority to bind the Client organization to these Terms.

2.2 Account Security & SSO

You are responsible for safeguarding the passwords and security credentials used to access the Service. If you utilize Enterprise Single Sign-On (SSO) or SAML integrations, you are solely responsible for the accurate configuration, domain verification, and security of your Identity Provider (IdP). We are not liable for any unauthorized access arising from compromised IdP configurations or failure to revoke access for terminated employees within your organization.

2.3 User Conduct

You are responsible for all activities that occur under your Workspace. You agree to notify us immediately of any unauthorized use or security breach.

3. Acceptable Use and Messaging Compliance

The Service facilitates communication via third-party messaging protocols. You agree to use the Service strictly for lawful purposes and in accordance with the following policies:

3.1 Prohibited Activities

You shall not:

  • Use the Service to send unsolicited commercial messages, spam, or mass automated communications that violate applicable anti-spam laws (e.g., CAN-SPAM, GDPR, TCPA).
  • Transmit any material that is defamatory, obscene, fraudulent, harassing, or promotes illegal activities.
  • Attempt to bypass, exploit, or reverse-engineer the multi-tenant architecture, rate limits, or security mechanisms of the Service.

3.2 Third-Party Messaging Network Policies

If your Workspace integrates with external networks (e.g., the Meta WhatsApp Business API), you must strictly comply with their respective terms, including the WhatsApp Business Messaging Policy and Commerce Policy. We reserve the right to suspend your Workspace immediately and without refund if a Third-Party Service flags your account for policy violations, spam, or abusive behavior.

3.3 Fair Use Policy (FUP)

To ensure optimal performance, stability, and reliability for all tenants on our shared infrastructure, Bifur CRM enforces a Fair Use Policy on plans offering "unlimited" allocations (such as unlimited contacts, conversations, and chatbot flows on the Enterprise tier). "Unlimited" features are designed to support normal, organic business growth and standard operational volumes.

Usage that significantly exceeds the typical, expected consumption of comparable businesses, places an undue burden on our database and Kubernetes clusters, or demonstrates abusive patterns (e.g., attempting to pump millions of contacts or webhooks through the system in a single unthrottled spike) is a violation of this FUP.

If your usage breaches this policy, we reserve the right to:

  1. Throttle your outbound messaging or API requests.
  2. Require an upgrade to a custom-provisioned dedicated infrastructure tier.
  3. Temporarily suspend access if the excessive load threatens the stability of the platform for other users.

We will make reasonable efforts to notify you and work toward an amicable resolution before applying restrictions, except in cases of immediate infrastructure risk.

4. Subscription, Billing, and Refunds

4.1 Subscription Fees

Access to the Service is billed on a subscription basis ("Fees"). You will be billed in advance on a recurring, periodic basis (e.g., monthly or annually) depending on the plan selected.

4.2 International Billing and Taxes

All Fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for the payment of all such taxes. We utilize international payment gateways to process transactions. Currency exchange rates and foreign transaction fees are determined by your bank or the payment processor.

4.3 Third-Party Usage Costs

Disclaimer: Subscription Fees paid to [Company Name] cover access to the CRM software only. You are solely responsible for any direct conversation costs, usage fees, or API charges billed directly to you by Third-Party Services (e.g., Meta's conversation-based pricing) linked to your Workspace.

4.4 Refunds and Cancellation

You may cancel your subscription at any time. Cancellations will take effect at the end of the current paid billing cycle. We do not provide refunds or credits for partial months of service or for unused seats within an active Workspace, except where required by law.

5. Data Ownership and User Content

5.1 Your Rights

You retain all ownership rights to your User Content, including customer lists, chat histories, and campaign data.

5.2 Our License to Process

By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, parse, transmit, and display your User Content strictly for the purpose of operating, securing, and providing the Service to you.

5.3 Data Portability and Deletion

Upon account termination, you may request an export of your User Content. We will permanently delete your Workspace data in accordance with our data retention policies and applicable privacy laws, except where legally required to retain it.

6. Privacy and Security

Your use of the Service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal and organizational data. We implement industry-standard cryptographic protocols and stateless edge security measures to protect your Workspace data. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute data security.

7. Third-Party Integrations and APIs

The Service allows you to connect various Third-Party Services.

  • We do not endorse, control, or assume liability for the functionality, uptime, or data practices of these Third-Party Services.
  • If a Third-Party Service (e.g., Meta) revokes your access, changes their API architecture, or experiences an outage, it may degrade your CRM experience. We are not liable for disruptions caused by external network failures or API deprecations.

8. Service Availability and Modifications

We strive to ensure high availability of the Service. However, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We reserve the right to modify, suspend, or discontinue any part of the Service with or without notice, though we will make reasonable efforts to notify you of significant changes.

9. Intellectual Property

All underlying software, code, UI/UX designs, cinematic visual interfaces, trademarks, and architectural concepts associated with the Service are the exclusive property of [Company Name] and its licensors. You are granted a limited, revocable, non-transferable license to use the Service. You may not copy, modify, distribute, sell, or lease any part of our Service or included software.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL [COMPANY NAME], ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

UNDER NO CIRCUMSTANCES WILL [COMPANY NAME]'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless [Company Name] and its affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

  1. Your use of and access to the Service;
  2. Your violation of any term of these Terms;
  3. Your violation of any third-party right, including privacy, intellectual property, or messaging network policies (e.g., sending unauthorized communications);
  4. Any claim that your User Content caused damage to a third party.

12. Account Suspension and Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms or the Acceptable Use Policy.
  • Failure to pay Subscription Fees.
  • Actions that pose a security risk to the multi-tenant infrastructure or other Workspaces.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in New Delhi, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

14. Changes to the Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect via email or an in-app notification. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Bifur CRM Email: [EMAIL_ADDRESS] Address: [Insert Business Address]